Shipping policy

Thank you for visiting and shopping with us. Below are the terms and conditions that make up our Shipping Policy.

1. Shipping Locations

We currently ship to customers in the United Kingdom.
If you are ordering from outside the UK, please contact us before placing your order.

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Please note:

  • We are a dropshipping store, meaning products are shipped directly from our trusted suppliers.

  • During high-demand periods (sales, holidays), processing times may be slightly longer.

3. Shipping Time & Delivery Estimates

Once your order has been processed, estimated delivery times are:

  • United Kingdom: 5–10 business days

Delivery times are estimates and may vary due to:

  • Customs clearance

  • Courier delays

  • Weather or unforeseen logistical issues

We appreciate your patience and understanding.

4. Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before payment is completed.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

5. Tracking Information

Once your order has been shipped, you will receive an email with:

  • Your tracking number

  • A link to track your package

Please allow 24–48 hours for tracking information to update.

6. Customs, Duties & Taxes

For UK orders:

  • All prices are displayed in GBP (£)

  • Any applicable VAT or import charges are handled by our suppliers or courier

In rare cases, customs delays may occur. We are not responsible for delays caused by customs authorities.

7. Incorrect or Incomplete Address

Please ensure your shipping address is correct before completing your order.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Delays caused by incomplete or incorrect address information

If you notice an error, contact us immediately after placing your order.

8. Lost or Delayed Packages

If your order has not arrived within 20 business days, please contact us at:

Email: support@stealabrainrot.co.uk

We will investigate the issue and work with our suppliers and couriers to resolve it as quickly as possible.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: support@stealabrainrot.co.uk
Business Hours: Monday–Friday, 9am–5pm (UK time)